Home Care




Respite care is temporary care that is planned as one-off or regular visits. This may be arranged to cover a permanent CareGiver’s time off or simply extra support as and when you or your family CareGiver need it.

1. Are you registered with Appropriate Body?

Yes, we are registered with the Care Quality Commission (CQC). Click here to visit our CQC registration page.

2. Do you charge for an assessment?

No, our assessments are FREE of charge with a no-obligation quote.

3. Do I pay the Care Giver directly?

No. You are only invoiced after the completion of services.

Usually, this happens weekly. You never have to pay Care Givers directly. Our preferred method of payment is bank transfer or standing order or BACS.

4. Will the Care Giver look after my pets?

Yes, the right Care Giver is always selected to accommodate all your requirements. A pet lover will be found for you.

5. Are your Care Givers checked and insured?

Yes. Care Giver has enhanced DBS clearance and professional references checked with recent and past employers. All Care Givers are covered with general liability and workers compensation insurance.

The first, and most important question that we ask ourselves during the recruitment process is – does this potential member of staff have a good heart? We recruit, employ and retain the very best staff and they complete on-going training and development to ensure that they continue to deliver market-leading care based on best practice.

6. Will my family member always receive care from the same Care Giver?

Our goal is to establish a long-term relationship with your loved one. Should your family want to request another Care Giver for any reason, we’ll search for a match until your family is happy.

We understand that a strong rapport and trust with a Care Giver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one Care Giver in a given week.

If your family requires multiple Care Givers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

7. What happens If I dislike my Care Giver?

In the unlikely event of this happening, we encourage you to call the office where our friendly staff will discuss your concerns and find a replacement care worker for you as soon as possible.

8. Can Neways at Home help with medications?

Check with our office on the services they can provide to your loved one. Regardless of whether a local office can administer medicine, they can always assist in reminding individuals to take their medications.

In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

9. Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. With our requirements and interests matching system, we do our best to take the guesswork out of matching the right Care Giver to you and your family.

However, you must be satisfied. We’ll never send a Care Giver who doesn’t meet your needs, and we’ll always accommodate any requests you may have for a change in Care Givers.

10. How can I verify a shift was completed?

Care Givers and Clients complete time sheets which are filled out and signed at the end of each visit.

Our Care Givers also write up detailed notes that are kept in the Client’s home, so you have a written record of the services that have been provided on each visit, as well as the time of the Care Giver’s arrival and departure.

Also, our itemised invoices are always sent after services are completed. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

11. Do I need a doctor’s authorisation for your services?

No. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process.

12. What are the costs of your services?

Every family we serve receives a Personal Care Plan specific to their needs and budget. Several factors help determine the exact cost such as Number of hours of care per week, Level of homecare services received (non-medical, personal care, etc.)

Our services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days’ notice

13. Are home-care services covered by insurance or NHS Social Services?

It’s a difficult question but we are happy to help you find out. Social Services will pay for certain things depending on their financial assessment and the level of the care you need. We are happy to work with local Social Services on the different payments such as Direct Payments or a Personalised Budget. Please call our office and we will gladly assist you with your funding options.

14. How is the privacy of my personal information maintained?

Your information is never sold to a third party under any circumstances.

In fact, only the office personnel and Care Givers who are directly involved in your services will have access to information related to the care of your loved one.

15. What are the next steps if you want to use Neways at Home services?

Contact our friendly team. We’ll arrange a time to visit you, your family and/or any authorised representative to fully discuss your particular situation and how Neways at Home might help.

16. What if I need to use the Neways at Home urgently?

Emergency response situations are dealt with immediately and can be provided within less than 24 hours notice.

17. Can I change or discontinue the services my loved one receives?

You can change the hours or type of service we provide your loved one whenever it’s necessary.

You’re never bound to a long-term contract, so you can discontinue your relationship with Neways at Home at your discretion.

Contact us