Our Approach to Home Care

Neways at Home in Weymouth differs from many other care providers in that it’s family-owned and run. Our home care services are the core values of treating people well and insisting upon high standards.

Our home care in Weymouth is different

Our staff are there to listen and support your wishes and preferences whilst professionally assessing your needs. We stay in close contact with other people who support you (both family and friends, and other healthcare professionals), keeping meticulous records which you and those close to you can access easily.

Our live-in care service is an extremely viable alternative to a care home. We offer one-to-one highly personalised, flexible care and support, in the comfortable and familiar surroundings of your own home.

Our home care services provide:

  • Round the clock support, 24/7 care
  • A full 60-minute care visit
  • A thorough Personal Care Plan for every individual
  • Care delivered by highly trained CareGivers
  • Respect, consideration and support for everyone

Why are we different?

We are responsive – Clients and their families can Contact us at any time. Care managers are available 24 hours a day, seven days a week, and 365 days a year. Our Clients’ wellbeing is always our top priority. We want the best for them at all times.

We are selective - We employ only the best CareGivers and give them thorough training before we carefully match the right CareGiver with the right Client.

We are flexible - If a Client or family member is unsatisfied with a particular CareGiver, all it takes is a phone call and we can match our Client with another suitable CareGiver.

We are protected - We carry all of the necessary liability insurance coverage so that all of our Clients and their families are fully protected. In order to ensure only the highest quality staff support our Clients, all our CareGivers are employed directly by their local office. All staff undergo rigorous Disclosure and Barring Service (DBS) and reference checks, together with ongoing training. For this reason we will not use agency staff.


Elderly Care

Quality Elderly Care Services at Home in Weymouth, Portland & Dorchester.

Whether you or a family member needs a little extra help around the house, assistance at either end of the day, or 24-hour support to live at home, Neways at Home can help. Care for yourself or an elderly relative can be provided in the comfort of your own home. Our homecare services can support seniors with those every day tasks that may have become difficult to manage. Daily activities like dressing, bathing and cooking may not be as easy to complete as they once were but our friendly team of Care Givers can help.

Elderly care in the comfort of your own home

Our specially trained and friendly team of Care Givers provide support with a wide range of tasks, including:

  • Housework
  • Shopping
  • Cooking meals
  • Washing and physical assistance
  • Personal and continence care

Our home care services in Weymouth are reliable, flexible and highly personalised, prioritising our Clients’ interests above all else. All our Care Givers are carefully selected to match our Clients’ personal interests, which allows for a true friendship to forge between Client and CareGiver.

We treat our Clients as part of our extended family and aim to become an indispensable part of their support network.

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Companionship & Domestic Support

Companionship is important

Companionship can have huge benefits to the mental and physical health and wellbeing of a person. Social interaction can be an important factor in preventing isolation and loneliness in the elderly. At Neways at Home, we believe that companionship is important and recognise that whilst completing daily activities, having a friendly and trusted visitor to talk to can really put a smile on someone’s face.

Companionship and support benefits

Our Care Givers are available to support however and whenever they are needed. We aim to match our Care Givers’ personalities with our Clients’ so they can develop genuine friendships and build trust. Companionship can allow you to regain or enable your independence by getting out in the community and boosting your self-esteem.

What does our companionship and support services include?

Several families, just like yours, trust and rely on our Home care in Weymouth to provide companionship and support services to their loved ones. We provide bespoke support, offering much needed companionship, help with routine household tasks or simply a friend to share interests and enjoy hobbies with.

Our companionship services include:

  • Social interaction in the community
  • Support with using public transport and escorting on journeys
  • Respite for family Care Givers
  • Company whilst doing hobbies
  • Food preparation
  • Light housekeeping
  • Emotional support
  • Help with everyday tasks, shopping for food or clothes
  • A friend to listen and talk to
  • ]Support on a day trip or even further afield

At Neways at Home in Weymouth, we offer person-centred and engaging companionship and support. All of our Care Givers are carefully matched to each of their Clients through their interests and personalities, building trust and genuine friendships.

Ease the feeling of loneliness and share your time with a trusted, familiar and friendly face to provide you with regular company. Our companionship services are not just for the elderly; we support adults of any age with daily activities to enable independence, wellbeing and preventing feelings of isolation and loneliness, which can have a big impact on a person’s health and wellbeing. Why not let us help you take the first steps towards meeting new people, rediscovering old hobbies or taking up new interests?

You’ve got a friend in us…

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Personal Care

Personal care is support that involves physical contact between Care Giver and Client – this can include washing, dressing, grooming, toileting and continence care, all within the comfortable and familiar surroundings of your own home.

We can help

Our specially trained and trusted team of Care Givers pride themselves on being discreet and professional at all times. Thanks to our detailed care plans, they know exactly how each Client likes to maintain their personal routines and will support them to whatever level is necessary, from full support to waiting outside the room in case they are needed.

We can support you or your loved one with personal care which consists of:

  • Bathing and showering assistance
  • Bed baths
  • Personal grooming
  • Shaving with an electric razor
  • Oral hygiene
  • Toilet assistance and incontinence care

Our Care Givers are all trained in the latest safety techniques to physically assist throughout personal care and will help Clients to maintain their modesty at a level they feel comfortable with. All our Care Givers participate in a thorough induction training programme with regular refresher training and quality checks to ensure a consistently high quality of care is provided. If you would like to discuss personal needs for yourself or a family member, please get in touch with our friendly team.

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Dementia Care

Help with dementia from Neways at Home


Dementia is caused by different diseases that affect the brain. Dementia is not a disease in its own right, so the symptoms of dementia vary from person to person. It is actually an umbrella term which is used to describe a group of symptoms related to cognitive function.

Symptoms of dementia commonly include problems with memory, thinking, problem solving, language and perception.

There are approximately 400 types of dementia, with the most common types being Alzheimers’ disease and vascular dementia.

We understand dementia

We understand the difficulties associated with living with dementia. More importantly, we can support your loved one to remain living independently in the comfort of their own home.

Our trusted team of CareGivers help to maintain a safe home environment for all Clients. We’ll also advise on any adaptations that will make life easier. We also work with Clients and their loved ones to provide:

  • emotional support
  • respite care, to allow family carers to take a break
  • access to local services
  • personal care and complex care, where required
  • a personalised care package to anticipate and meet changing needs.

At Neways at Home, we also have official Dementia Champions. We partner with the Alzheimer’s Society, so our team members are trained by experts. Every Dementia Champion delivers free information and awareness sessions to businesses and individuals across the local community. Our aim is to help more people to understand what it is like living with dementia.

If you or a loved one needs dementia care at home, Contact us today. Our team will be happy to provide more information about our homecare for those living with dementia.

A healthy diet, suitable exercise and cognitive stimulation have all been shown to have a positive impact on dementia symptoms and we work with our Clients to ensure they are getting the best possible care whilst also meeting their personal choices and needs.

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Respite Care

Respite care is temporary care that is planned as one-off or regular visits. This may be arranged to cover a permanent CareGiver’s time off or simply extra support as and when you or your family CareGiver need it.

Flexible Respite services

We could arrange a one-off visit, or regular visits giving a CareGiver a break from their regular care duties, or provide support as and when it is needed. It could be just for an hour or two, or it could be managed live-in care for a number of weeks. You may simply need companionship and security checks, or full support for someone with more complex care needs. Regardless of the duration of the package or the level of care needed, our approach is based entirely on that person’s usual routines, to make the temporary change in circumstances as easy for them as possible.

Respite care works

As with all new clients, we will come and spend time with them and their family in their home setting. This way we get to know them as an individual and can observe and learn their daily routines.

We will agree with the client and their family a specific care plan that addresses exactly how they would like their support delivered, based as much as possible on what normally happens.

We will then carefully match a suitable CareGiver and arrange for them to be introduced and approved before they begin delivering care. We also arrange in advance what kind and level of communication the client’s family would like during our time with them and ensure they are kept well-informed and reassured, so that they can relax in the knowledge that their loved-one is in safe hands.

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Respite care is temporary care that is planned as one-off or regular visits. This may be arranged to cover a permanent CareGiver’s time off or simply extra support as and when you or your family CareGiver need it.

1. Are you registered with Appropriate Body?

Yes, we are registered with the Care Quality Commission (CQC). Click here to visit our CQC registration page.

2. Do you charge for an assessment?

No, our assessments are FREE of charge with a no-obligation quote.

3. Do I pay the Care Giver directly?

No. You are only invoiced after the completion of services.

Usually, this happens weekly. You never have to pay Care Givers directly. Our preferred method of payment is bank transfer or standing order or BACS.

4. Will the Care Giver look after my pets?

Yes, the right Care Giver is always selected to accommodate all your requirements. A pet lover will be found for you.

5. Are your Care Givers checked and insured?

Yes. Care Giver has enhanced DBS clearance and professional references checked with recent and past employers. All Care Givers are covered with general liability and workers compensation insurance.

The first, and most important question that we ask ourselves during the recruitment process is – does this potential member of staff have a good heart? We recruit, employ and retain the very best staff and they complete on-going training and development to ensure that they continue to deliver market-leading care based on best practice.

6. Will my family member always receive care from the same Care Giver?

Our goal is to establish a long-term relationship with your loved one. Should your family want to request another Care Giver for any reason, we’ll search for a match until your family is happy.

We understand that a strong rapport and trust with a Care Giver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one Care Giver in a given week.

If your family requires multiple Care Givers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

7. What happens If I dislike my Care Giver?

In the unlikely event of this happening, we encourage you to call the office where our friendly staff will discuss your concerns and find a replacement care worker for you as soon as possible.

8. Can Neways at Home help with medications?

Check with our office on the services they can provide to your loved one. Regardless of whether a local office can administer medicine, they can always assist in reminding individuals to take their medications.

In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

9. Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. With our requirements and interests matching system, we do our best to take the guesswork out of matching the right Care Giver to you and your family.

However, you must be satisfied. We’ll never send a Care Giver who doesn’t meet your needs, and we’ll always accommodate any requests you may have for a change in Care Givers.

10. How can I verify a shift was completed?

Care Givers and Clients complete time sheets which are filled out and signed at the end of each visit.

Our Care Givers also write up detailed notes that are kept in the Client’s home, so you have a written record of the services that have been provided on each visit, as well as the time of the Care Giver’s arrival and departure.

Also, our itemised invoices are always sent after services are completed. This lets you ask any questions about time or date of care, and it allows us to make any schedule adjustments before your invoice is sent.

11. Do I need a doctor’s authorisation for your services?

No. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process.

12. What are the costs of your services?

Every family we serve receives a Personal Care Plan specific to their needs and budget. Several factors help determine the exact cost such as Number of hours of care per week, Level of homecare services received (non-medical, personal care, etc.)

Our services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We always provide a written rate sheet prior to initiating services. Rates will never be increased without at least thirty days’ notice

13. Are home-care services covered by insurance or NHS Social Services?

It’s a difficult question but we are happy to help you find out. Social Services will pay for certain things depending on their financial assessment and the level of the care you need. We are happy to work with local Social Services on the different payments such as Direct Payments or a Personalised Budget. Please call our office and we will gladly assist you with your funding options.

14. How is the privacy of my personal information maintained?

Your information is never sold to a third party under any circumstances.

In fact, only the office personnel and Care Givers who are directly involved in your services will have access to information related to the care of your loved one.

15. What are the next steps if you want to use Neways at Home services?

Contact our friendly team. We’ll arrange a time to visit you, your family and/or any authorised representative to fully discuss your particular situation and how Neways at Home might help.

16. What if I need to use the Neways at Home urgently?

Emergency response situations are dealt with immediately and can be provided within less than 24 hours notice.

17. Can I change or discontinue the services my loved one receives?

You can change the hours or type of service we provide your loved one whenever it’s necessary.

You’re never bound to a long-term contract, so you can discontinue your relationship with Neways at Home at your discretion.

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Funding & Planning

Supporting to make the process simpler.

We understand that choosing care can be difficult, that’s why we try and support you to make the process as simple as possible. Neways at Home can provide you with the knowledge you need to make an informed decision about homecare.

When you make contact with us, you will be provided with an approximate quote before undertaking a homecare assessment to confirm the level and type of care required.

Our care packages can be tailored to meet your needs, however, we always recommend that our care calls are a minimum of one hour to ensure the quality of our care is the highest level for you or your family member.

If you are arranging care for yourself or a loved one over the age of 18, you may be entitled to additional financial support. If you have questions about the cost of homecare you can Contact us today.

Attendance Allowance

Those aged 65 or over who need help with personal care, due to physical or mental disability, can apply to receive Attendance Allowance. This is a tax-free Government benefit which is not means-tested.

  • The basic rate of Attendance Allowance (£58.70 a week) is given to over 65s who need frequent help or constant supervision during the day, or supervision at night.
  • A higher rate of Attendance Allowance (£87.65 a week) is available to over 65s who need help and supervision throughout both the day and the night, or are living with a terminal illness.
  • People aged under 65 may be eligible for Personal Independence Payments instead. These payments range from £23.20 to £148.85 a week.

Follow this link to find out more or Visit www.direct.gov.uk and search for Attendance Allowance.

Careers Allowance

If you are 16 or over and spend more than 35 hours a week caring for someone with disabilities, you may be eligible to receive Carer’s Allowance (£66.15 a week).

This taxable benefit is not available to people who are in full-time education, receive certain other benefits, or earn more than £123.00 a week after certain deductions.

Visit www.direct.gov.uk and search for Carer’s Allowance for more information.